Terms and Conditions TopX —
Read Before You Start Playing

Welcome to TopX. By accessing, registering for, or using any part of the TopX platform — whether through the website at topx.pw or via our official mobile app — you hereby confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you ("User") and TopX ("Platform", "We", "Company"). If you do not agree with any part of these terms, please cease using the platform immediately.

These terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the complete agreement framework between the user and TopX.

Use of the TopX platform is restricted to individuals who meet the following criteria:

• At least 18 years old at the date of registration.
• Not prohibited by local laws or regulations from participating in online betting activities.
• Acting in a personal capacity and not representing any third party in any transaction.
• Not currently enrolled in a voluntary or mandatory self-exclusion program.

TopX enforces a strict age verification process as part of standard KYC (Know Your Customer) procedures. Anyone found submitting falsified documents or inaccurate age information will have their account terminated immediately, and any remaining balance will be subject to a full review before any withdrawal is permitted.

To enjoy the full services of the TopX platform, you are required to register an account with accurate and complete information. Each user is only permitted to hold one active account only. Registering multiple accounts — whether using different names, phone numbers, email addresses, or payment methods — is a serious breach of these terms.

During registration, you are required to provide:

• Full name as shown on your official identification document.
• An active, reachable Malaysian phone number.
• A valid and actively accessible email address.
• Exact date of birth for age verification purposes.

Process KYC (Know Your Customer) is mandatory before your first withdrawal is processed. You are required to submit a valid MyKad or passport copy, along with proof of ownership of the payment method used. Submitted documents will be reviewed within 1 to 2 business days. All submitted information is stored securely in accordance with strict data protection standards.

TopX supports a variety of local Malaysia payment methods including FPX, DuitNow QR, Touch 'n Go eWallet, Boost, and interbank bank transfers. All transactions are conducted entirely in Malaysian Ringgit (MYR) with no hidden currency conversion charges.

Deposit:

• The minimum deposit is RM10 for most payment methods.
• Deposits are processed automatically and are typically credited within 1 to 5 minutes.
• The payment method used for deposits must be in the name of the registered user.
• TopX does not accept deposits from third parties.

Withdrawal:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals via eWallet are processed within 15 minutes; bank transfers within 30 minutes.
• The withdrawal method must match the deposit method used.
• Completed KYC verification is required before your first withdrawal is processed.
• TopX reserves the right to request additional supporting documents for withdrawals exceeding a specified limit.

TopX offers a wide range of bonuses for both new and existing members, including welcome bonuses, reload bonuses, weekly cashback, and seasonal promotions. All bonuses are subject to wagering requirements and specific rules stated in their respective promotional terms.

General terms applicable to all TopX bonuses:

• Bonuses cannot be withdrawn directly — they must first be wagered according to the specified wagering multiplier.
• Bonus validity periods are as stated in the promotion. Expired bonuses cannot be reactivated.
• Each promotion may only be claimed once unless otherwise stated.
• TopX reserves the right to cancel any bonus if a user is found to have manipulated the system or abused bonuses in bad faith.
• Welcome bonuses are available to new members who have never made a deposit before.

To ensure fairness, TopX uses an automated monitoring system to identify suspicious betting patterns. Any attempt to exploit odds discrepancies, hedge bets using multiple accounts, or employ other strategies deemed bonus abuse is strictly prohibited.

All bets placed on the TopX platform are subject to the following rules:

• Confirmed bets cannot be cancelled or modified by the user.
• TopX reserves the right to void or correct any wager accepted due to an obvious odds error or verifiable technical fault.
• In the event a match is postponed, cancelled, or significantly altered in format, the relevant sport-specific rules apply as set by the betting provider.
• Users are fully responsible for ensuring their bets are placed correctly before confirming them.
• Minimum and maximum betting limits vary by game type and market. Current limits are displayed live within the platform when placing a bet.

For live casino and slot games, all outcomes are final once a round is completed. Any internet connection disruption on the user's end during an active game is not grounds for cancelling or replaying that round. A full game history is available in your account log for review at any time.

You are solely responsible for keeping your account login details confidential. TopX will never ask for your password through any communication channel — including email, live chat, or phone. If anyone requests your password on behalf of TopX, please report it to our customer support immediately.

• Use a strong password — at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for comprehensive additional security.
• Do not share your account or password with anyone, including family members.
• Log out of your account when using a shared or public device.

TopX is not liable for any losses resulting from unauthorized access caused by a user's negligence in safeguarding their account credentials. Any suspicious activity should be reported to customer support immediately via the in-platform live chat.

Users are strictly prohibited from doing the following on the TopX platform:

• Registering or using multiple accounts to obtain duplicate bonuses or benefits.
• Using automated software (bots), scripts, or third-party tools to interact with the platform.
• Committing payment fraud, including the use of stolen or fraudulent credit cards or bank accounts.
• Colluding with other players to manipulate game outcomes.
• Exploiting bugs or technical vulnerabilities in the platform for personal gain.
• Transferring funds between player accounts directly without TopX authorization.
• Using the platform for any money laundering activities.
• Sharing your account or allowing others to use it.

Violation of any of the above prohibitions may result in account suspension or closure without notice, forfeiture of all balances and bonuses, and legal action where applicable. TopX cooperates fully with authorities in investigations related to fraud or illegal activity.

Users may close their own account at any time via the account settings in the platform or by contacting customer support. Prior to closure, all eligible balances will be returned in accordance with standard withdrawal procedures, subject to the settlement of any active wagers and bonus terms review.

TopX reserves the right to suspend or close an account without prior notice under the following circumstances:

• Breach of these terms and conditions.
• Submission of false or incomplete information during registration or KYC.
• Activities suspected of involving fraud or money laundering.
• Requests from the relevant authorities.
• Death of a user — the account will be processed in accordance with the applicable estate procedures.

In cases of closure due to serious violations, TopX reserves the right to withhold all balances pending the completion of an investigation. Users who are dissatisfied with an account closure decision may submit an appeal through official support channels.

The TopX platform is provided on an "as is" basis. While we continually strive to ensure a smooth and reliable service, we cannot guarantee that the platform will always be free from interruptions, errors, or unavailability under any circumstances.

• TopX is not liable for any losses caused by an internet connection disruption on the user's end.
• TopX is not liable for any financial losses arising from a user's betting decisions.
• Losses resulting from a user's negligence in maintaining account security are not the responsibility of TopX.
• TopX's maximum liability to any user under any circumstances is limited to the amount of that user's active deposit at the time the incident occurs.

Betting involves financial risk. TopX encourages all users to play within their means and make use of the responsible gaming tools available on the platform.

TopX is committed to protecting the privacy and personal information of its users. The collection, storage, and use of your personal data is carried out in accordance with Privacy Policy our detailed privacy policy, which complies with international data protection standards.

In summary, TopX:

• Collecting only the information necessary for platform operations and legal compliance.
• Does not sell or disclose your personal data to third parties without your consent, except where required by law.
• Storing data with AES-256 encryption in secure data centers.
• Grants you the right to access, correct, or request deletion of your personal data.

By using the TopX platform, you agree to the collection and processing of your personal data as outlined in our Privacy Policy.

If you have any complaints or disputes regarding the TopX platform, we encourage you to contact our customer support team first via in-platform live chat. Most issues can be resolved within 24 to 48 business hours.

Formal dispute resolution procedure:

• Step 1: Contact customer support with full details of your dispute.
• Step 2: Our team will investigate and respond within 3 business days.
• Step 3: If unsatisfied, you may escalate your appeal to a senior supervisor.
• Step 4: A final decision will be issued within 14 days from the date the appeal is received.

These terms are governed by the laws applicable in the jurisdiction where TopX operates. Any dispute that cannot be resolved internally will be referred to a mutually agreed arbitration body.