At TopX, we believe that the fun of gaming only means something when it is done in a healthy and controlled way. This page outlines all the tools, resources, and guidelines we provide to ensure your gaming experience remains positive and safe at all times.
Online wagering is a form of entertainment that many people can enjoy in a healthy and responsible way. However, like any leisure activity involving money, it requires a mindful and controlled approach to remain an enjoyable hobby — not a burden.
TopX takes responsible gaming seriously. We do not simply provide a betting platform — we also play an active role in ensuring every user has access to the information, control tools, and support they need to make informed decisions about how and how much they play.
The core principles of responsible gaming we stand by are simple: wagering is entertainment, not a source of income. When you play with money you can afford to lose, set realistic limits, and stop when it's no longer fun — that's responsible gaming.
"We built this platform so you can have fun with peace of mind. Every control tool available here — from deposit limits to self-exclusion — is here for you to use, not just for show."
— Responsible Gaming Team, TopXIf you can check all the boxes above, you are gaming in a healthy way. If not, our self-control tools can help.
All these tools are accessible directly from your account settings. No waiting required — control is in your hands.
Set daily, weekly, or monthly deposit limits to control how much money enters your account. These limits take effect immediately and can only be decreased right away — increasing a limit requires a 7-day waiting period.
Set a limit on how long you can play in a single session. Once the time limit is reached, the system will send a warning and automatically end your session. Taking regular breaks is a sign of a smart player.
Need a short break? Use the temporary break feature to freeze your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any wagers.
For long-term exclusion, you may exclude yourself from the platform for 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed before the period ends.
Set the maximum loss amount you are willing to absorb in a day, week, or month. Once this limit is reached, your account will automatically be restricted from placing new wagers until the limit period resets.
Turn off bonus offers, promotions, and in-platform advertisements if you feel they are encouraging you to play more than planned. This setting can be changed at any time in your profile.
Gambling problems rarely appear overnight. They typically develop gradually, and many people do not realise they have gone too far until the effects are already felt in their daily lives. Identifying the early signs is the single most important first step.
Watch for the following signs in yourself or those around you:
If you recognise three or more of the signs above in yourself, we encourage you to contact TopX customer support or seek professional help. Taking that first step can make a significant difference.
Activating self-control tools on TopX is straightforward and can be done on your own in under two minutes.
Open the TopX app or website and log in using your username and password. Make sure your internet connection is secure.
Click the profile icon in the top right corner, then select "Settings" or "Account Controls" from the menu that appears.
You'll find all self-control tools in one dedicated section. Choose the tools you want to activate.
Enter the limit value or select the appropriate period. Review carefully before confirming, as some limits take effect immediately.
Click "Confirm" to activate the setting. You will receive a confirmation notification via email or SMS as a record.
Need help? Our support team is available 24/7 via live chat to assist you in activating any self-control tools.
TopX strictly prohibits any individual under the age of 18 from registering or using our platform. This is not merely a legal requirement — it is our moral responsibility.
All new accounts go through a strict age verification process during registration and a full KYC review. Accounts suspected of belonging to minors will be suspended immediately while an investigation is conducted.
We encourage parents and guardians to take the following steps to protect children from accessing online betting sites:
If you suspect someone under the age of 18 is using the TopX platform, please report it to us immediately via live chat. We will respond promptly.
Whether you are looking for early advice or need immediate support, a range of resources is available to help you in Malaysia.
The TopX support team is available 24/7 to help you activate control tools or simply to talk through your concerns.
In-PlatformFree 24-hour counselling service by the Malaysia Department of Social Welfare. Available every day including public holidays.
FreePeer support groups for individuals who wish to share their experiences and receive encouragement from others who have been through similar situations.
CommunityLicensed counsellors specialising in behavioural addiction are available at private clinics and public hospitals throughout Malaysia.
ProfessionalRemember: Seeking Help Is a Sign of Strength
Many people feel embarrassed or afraid to admit they have a gambling problem. The truth is, taking that first step to seek help is a sign of courage and strength, not weakness. The TopX team and the external resources listed here are ready to help you without judgment.
Join the topx community of players who play smart. Set your limits from day one and enjoy a safe, fun, and controlled betting experience.
This platform is for users aged 18 and above only. Playing beyond your means can lead to addiction.